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Last updated: 29 September 2026
We deliver to addresses in the United Kingdom. Please check your address carefully before placing your order: an incomplete address is the most common reason parcels come back.
Your order is prepared and handed to the carrier within 1 to 2 working days. It is shipped from our partner warehouse outside the UK.
Delivery then takes 7 to 12 working days.
These are average estimates based on our shipments. We don't promise a specific arrival date: a carrier, a busy period or an unexpected delay can make delivery take longer. We'd rather tell you that than promise a date we don't control.
In any case, we will deliver your order within 30 days of purchase. If we don't, you can give us a further reasonable period to deliver, and if the order still doesn't arrive, cancel it in writing. We will then refund everything you paid within 14 days of receiving your decision.
Delivery is free on orders above the amount shown in your basket. Below that amount, the delivery charge is shown in your basket and at checkout before you pay. The total you see before paying is the amount you'll be charged.
All our prices are in pounds sterling (GBP) and include VAT.
Orders up to £135: VAT is included in the price you pay at checkout. There is nothing more to pay on delivery.
Orders over £135: under UK rules, import VAT and any customs duty are collected at the border. The carrier may contact you to pay these charges, plus any handling fee, before delivering your parcel. If you'd like to avoid this, you can split your order into separate orders of £135 or less.
A priority processing option may be offered in your basket. It puts your order ahead of standard orders at the preparation stage, so your parcel leaves sooner.
It doesn't change the transit time, which depends on the carrier and remains 7 to 12 working days. To be clear: this option speeds up our part of the job, not the journey.
As soon as your parcel leaves the warehouse, you'll receive an email with your tracking number at the address given at checkout. Allow a few hours for the carrier's first scan to appear: if nothing shows at first, that's normal, and the tracking updates by itself afterwards.
You can track your parcel at any time from our Track my order page.
If your parcel hasn't arrived 21 working days after dispatch, email us at support@revedeveilleuse.com with your order number. We'll open an investigation with the carrier and, depending on the outcome, send you the item again or refund you.
Please don't wait several more weeks: after a certain time, carriers no longer accept claims, and we both lose out.
We carry the risk of the goods until the parcel is in your hands. If the packaging is visibly damaged, tell the delivery driver, take a photo before opening if you can, then email us. This lets us make the claim with the carrier, and you get a replacement or a refund.
If the parcel comes back to us because the address was incomplete or incorrect, or because it wasn't collected in time from a pick-up point, we'll contact you. You can then ask for it to be sent again, at your cost for the new delivery, or cancel the order and get a refund for the item.
Your rights, time limits, costs and the cancellation form are set out in our returns and refund policy.
Email us at support@revedeveilleuse.com or use our contact page. We reply within 24 hours, Monday to Friday.
Free delivery from £55Across the whole range
Dispatched within 1 to 2 working daysTracked delivery
Easy returns within 30 daysTime to try it at home
Reply within 24 hoursMonday to Friday
Secure paymentCard, PayPal, Apple Pay, Shop Pay
