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At Rêve de Veilleuse, we want the night light you receive to be the right one. If it isn't, you can send it back. This page explains how, within what time, and who pays for what.
In short. You have 30 days from delivery to change your mind, without giving a reason. That's more than the 14 days required by law. And if an item is faulty, damaged or not what you ordered, returning it costs you nothing.
You can cancel your order within 30 days of the day you receive it, without giving any reason and without penalty. The law gives you 14 days; we extend this to 30, because a night light is best judged at night, over several nights. If your order arrives in several parcels, the 30 days start from the day you receive the last item.
Email us at support@revedeveilleuse.com before the 30 days are up, with your order number and the item concerned. A clear statement is enough. You can also use the model cancellation form in section 8 of this page, but you don't have to.
We'll confirm receipt of your request by email and send you the return address.
You then have 14 days from the day you tell us you're cancelling to send the item back. Returns go to our returns address in France, which we give you by email. The cost of returning the item is yours to pay. We recommend a tracked service: without proof of postage, a parcel lost in transit remains your responsibility.
As the parcel leaves the UK, the Post Office or your carrier may ask you to fill in a customs form. Describe the contents as "Returned goods" and include your order number.
You can unpack the item and try it, just as you would in a shop. You are only responsible if you handle it more than is needed to establish its nature, characteristics and whether it works. In that case, we may reduce your refund in proportion to the loss in value, and we'll explain this to you in writing.
We refund everything you paid, including the standard delivery charge for your order, no later than 14 days after we receive the item back or, if earlier, 14 days after you give us proof that you have sent it. We refund you using the same payment method you used for your order.
If you chose a more expensive delivery option than our standard delivery, we only refund the cost of standard delivery.
The right to cancel does not apply to goods made to your specifications or clearly personalised. This is the case for our personalised night lights: see section 2.
Night lights engraved or personalised with a name are made specially for you. As the law allows, they cannot be returned or exchanged if you simply change your mind.
If one is faulty, damaged on arrival or not what you ordered, it is covered like all our products: see section 3.
If an item doesn't work, arrives damaged or isn't what you ordered, email us at support@revedeveilleuse.com with your order number and, if possible, a photo. We'll arrange a replacement or a refund, and any return costs are paid by us. In many cases, a photo is enough and you won't need to send the item back.
This doesn't depend on the 30-day period above. It is covered by your statutory rights, summarised below.
Your statutory rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. During the expected life of the product, your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, you can get an immediate refund.
Up to six months: if your goods can't be repaired or replaced, you're entitled to a full refund in most cases.
Up to six years (five years in Scotland): if your goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of your key rights. For more information, contact Citizens Advice. Nothing on this page affects your statutory rights.
We dispatch your order within 1 to 2 working days. Delivery then takes 7 to 12 working days. These are estimates: we don't promise a specific arrival date.
If your parcel hasn't arrived 21 working days after dispatch, email us. We'll open an investigation with the carrier and, depending on the outcome, send you the item again or refund you.
If the parcel arrives visibly damaged, take a photo before opening it if you can, and let us know as soon as possible. This helps us make the claim with the carrier.
As long as your order hasn't been dispatched, email us: we'll cancel it and refund you in full. Once the parcel has left, we can no longer stop it. You still have your 30-day right to cancel, on the terms described above.
We won't ask for your phone number or your invoice: your order number and email address are enough.
Return address. We email it to you as soon as we receive your request. Please never send a parcel back without writing to us first: a return that arrives without a reference can't be matched to an order, and so can't be refunded.
Once we've issued the refund, the time it takes to appear on your account depends on your bank or payment provider. Allow 5 to 10 working days for a card payment. This part is outside our control.
You don't have to use this form: a simple email is enough. Complete and return it only if you wish to cancel your order.
To: LDR Ecom Group, Rêve de Veilleuse, 60 rue François 1er, 75008 Paris, France, support@revedeveilleuse.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]: .....................................
Order number: .....................................
Name of consumer(s): .....................................
Address of consumer(s): .....................................
Signature of consumer(s) (only if this form is notified on paper): .....................................
Date: .....................................
[*] Delete as appropriate.
Please write to us first: most issues are sorted out in a single exchange. If you're not happy with our reply, you can get free, impartial advice from Citizens Advice (England and Wales), Advice Direct Scotland or Consumerline (Northern Ireland).
By email at support@revedeveilleuse.com, or through our contact page. We reply within 24 hours, Monday to Friday.
Free delivery from £55Across the whole range
Dispatched within 1 to 2 working daysTracked delivery
Easy returns within 30 daysTime to try it at home
Reply within 24 hoursMonday to Friday
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