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We prepare every order from our selection workshop, and you can follow your parcel from dispatch to delivery.
We prepare your order as soon as payment is confirmed, and dispatch it within 1 to 2 working days. Orders placed at the weekend or on a bank holiday go into preparation on the next working day.
You receive your tracking number by email as soon as your order ships. You can follow your parcel at any time on our tracking page.
The carrier takes over, and your parcel arrives within 7 to 12 working days of dispatch, that is seven to twelve working days once the parcel has left. This timeframe is a guide only: it may be longer during busy periods, sales or holidays, or if the carrier runs into problems.
The exact amount is always shown before you confirm your payment.
Written reservations made at the time of delivery are what make a claim against the carrier possible. Without them, it becomes very hard to get a damaged parcel acknowledged.
Parcel lost, delayed or damaged? Write to us with your order number. Each case is dealt with individually: reshipment, refund or another arrangement depending on the circumstances.
A mistake in your address? Let us know immediately, within the preparation time. An incomplete or incorrect address entered at checkout remains the customer’s responsibility, and we cannot be held liable for any resulting delay or failed delivery.